Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at purpledelcreations@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at purpledelcreations@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at purpledelcreations@gmail.com.

 Perishable Food Products (Pastries, Cakes, Puff Puff, Treat Boxes)

Due to the perishable and hygiene-sensitive nature of our products, we do not accept returns on:

  • Fresh pastries

  • Cakes (including celebration cakes)

  • Puff puff

  • Treat boxes

  • Custom or personalised orders

This is in accordance with the Consumer Contracts Regulations 2013, which excludes perishable goods from the 14-day cancellation right.

Damaged or Incorrect Orders

If your order arrives:

  • Damaged

  • Incorrect

  • Not as described

You must contact us within 24 hours of delivery or collection with:

  • Clear photos

  • Order number

  • Description of issue

If the issue is confirmed, we may offer:

  • A partial refund

  • A full refund

  • A replacement (where possible)

Refunds are issued to the original payment method within 14 days of approval.

We do not offer refunds for:

  • Change of mind

  • Failure to store products correctly

  • Incorrect address provided at checkout

  • Missed collection times

2. Custom & Celebration Cakes

Deposits for custom cakes are non-refundable, as they secure your date and cover preparation time.

Cancellations:

  • 7+ days before collection/delivery: balance may be refunded (deposit retained)

  • Less than 7 days: non-refundable due to preparation and ingredient sourcing

3. Digital Products (eBooks, Guides, Business Resources)

Due to the nature of digital downloads, all digital product sales are final and non-refundable once accessed or downloaded.

If you experience technical issues accessing your file, please contact us and we will assist you.

4. Faulty or Unsafe Products

Under the Consumer Rights Act 2015, you are entitled to a refund if goods are:

  • Faulty

  • Not as described

  • Not fit for purpose

Claims must be made within 24 hours for food items due to perishability.